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Privacy Policy – How We Handle Your Information

We collect only what we need to operate your account, process deposits via Touch 'n Go, GrabPay, Boost dan FPX, and keep the lobby secure.

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raja86 Privacy Policy – How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

Questions about what we store, how long we keep it, or how to request changes?

Live Chat Open the chat widget in the top-right corner of the lobby and select Privacy…
Email Support Send privacy questions to our dedicated address listed in the footer.
In-Lobby Ticket Log in and navigate to the help section at the bottom of the sidebar.
HOW WE PROTECT YOU

Data Security, Cookies and Retention

We encrypt account information in transit and at rest, log access attempts for audit, and limit internal access to the teams that need it.

Encryption Standards

All sensitive data — passwords, payment identifiers for Touch 'n Go, GrabPay, Boost dan FPX, withdrawal addresses — moves through…

Cookie Usage

We set a session cookie when you log in, plus preference cookies for language and payment-method order.

Account Security Measures

Two-factor authentication is available for every account and we recommend turning it on from the security page.

Data Retention Periods

Active accounts keep transaction history for 12 months in the dashboard; older records move to archive.

Who Sees Your Data

Internal access is limited to support agents resolving your ticket, finance staff processing withdrawals, and security analysts investigating suspicious patterns.

Request Changes or Deletion

Log in and go to the privacy section under account settings to request a copy of your stored data, correct…

Common Data and Privacy Enquiries

We ask for your email address, a username, password, and payment identifiers for Touch 'n Go, GrabPay, Boost or FPX. Session metadata such as device type and IP range is logged automatically to prevent duplicate accounts and spot unusual login activity. We do not request national ID numbers or full addresses unless local verification rules require them.

Log in and visit the privacy section under account settings. Click Request Data Export and we will generate a JSON file containing your profile details, transaction history, login timestamps and any stored preferences. The file arrives by email within 48 hours. You can submit this request once every 30 days.

Yes. Go to account settings, choose Delete Account, and confirm your decision. We process the deletion within five business days and send a confirmation email once all data is permanently removed. Some financial records may be retained for the minimum period local record-keeping rules require, then deleted. Reactivation is not possible after deletion completes.

We use a session cookie to keep you logged in, preference cookies for language and payment-method order, and analytics cookies to see which game categories attract the most traffic. No third-party tracking cookies are present. You can block cookies through your browser settings, but doing so logs you out after every visit and resets your preferences.

Closed accounts retain core identity and transaction records for the minimum period local record-keeping rules require — typically 12 months — then we delete everything. Active-account data remains current and accessible through the dashboard. If you request immediate deletion we process it within five business days, subject to any mandatory retention periods.

Internal access is limited to support agents resolving your ticket, finance staff verifying withdrawals, and security analysts investigating suspicious activity. Payment processors such as Touch 'n Go, GrabPay, Boost and FPX see only the details needed to clear your deposit. We never sell or share your information with advertisers or third-party marketing platforms.

Log in and go to account settings. Under notifications, toggle off marketing emails and save your preference. We stop sending promotions the same day. You will still receive essential account emails such as withdrawal confirmations and security alerts. You can also click the unsubscribe link at the bottom of any promotional email.

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